FAQ's

Some common questions and their answers.

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What materials are your cowboy hats made of?

Our cowboy hats are made from a variety of high-quality materials, including felt, straw, and leather. Please check the product description for specific details on each hat.

How do I determine my hat size?

To determine your hat size, measure the circumference of your head at the widest point, typically just above your eyebrows and ears. Then refer to our sizing chart, which you can find on each product page.

Do you offer free shipping?

Yes, we offer free shipping on all orders 50$.

What is your return policy?

We want you to be completely satisfied with your purchase, so we offer a hassle-free return policy. If for any reason you are not satisfied with your order, please contact us within 30 days of receiving your item to request a return or exchange.

How do I care for my cowboy hat?

To care for your cowboy hat, we recommend storing it in a cool, dry place and using a soft brush to remove any dirt or dust. If your hat becomes wet, allow it to air dry naturally and avoid placing it near heat sources.

 

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal.

How long will it take for my order to arrive?

Shipping times may vary depending on your location and the shipping method you choose at checkout. Typically, orders are processed within 1-2 business days and arrive within 3-5 business days. You will receive a shipping confirmation email with tracking information once your order has shipped.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Please note that additional fees and customs charges may apply.

What should I do if my hat arrives damaged or defective?

If your hat arrives damaged or defective, please contact us immediately so we can arrange a replacement or refund. We want to make sure you are completely satisfied with your purchase!